Knowledge Base

A central place for your store's FAQs, to-do tasks, and standard operating procedures (SOPs). The three tabs at the top switch between types, and entries are sorted by priority, highest first.

Browse by tab

1. The top has three tabs: FAQ, Tasks, and SOP — click to switch.
2. FAQ and SOP list full content as cards; Tasks is shown as a board.
3. Within each tab, entries are sorted by priority (highest first; ties go to most recently updated).

Add an entry

1. Switch to the tab you want, then click Add FAQ / Tasks / SOP (top right; the button text follows the tab).
2. Fill in Title (required) and Content.
3. Optionally add Tags (comma-separated) and a Priority (higher number sorts first; default 0).
4. On the Tasks tab you can also set Status, and under More details (optional) an Assignee and Due date.
5. Click Save.

Edit & delete

1. Each card has Edit (top right) — it reopens the same dialog.
2. FAQ and SOP cards also have Delete, which asks Delete this item? first.

Deleting an entry requires Manager permission. Task cards have no delete button — move tasks you no longer need to the Cancelled column.

Task board

1. The Tasks tab has four columns: To do, In progress, Done, and Cancelled.
2. Each card lists → buttons for the other statuses; click one to move the task to that column.
3. Tasks past their Due date and not yet done show the date in red; the Assignee appears as @name.

Copy FAQ content

1. FAQ cards have a copy button (Copy content) at the top right.
2. Click it to copy the content to your clipboard; on success you'll see Copied to clipboard.